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However you choose to contact us we may offer you a consultation:
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
See a nurse for conditions such as vaccinations, blood pressure checks, health reviews, cervical screening and lifestyle advice.
Get fast help from a pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Home Visits are reserved for the following groups of patients:
Although a traditional part of General Practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.
We want to see as many patients as efficiently as possible and ensure patients receive optimal care. At the surgery your GP will have access to all your medical records, including those held on computer. This means safer prescribing and assessment. Facilities are better for examining and treating patients at the surgery and more staff are available. More tests and treatments are available at the surgery compared to home.
Transport/social problems – We cannot undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out.
Our responsibility to you is to resolve the medical problem you have and decide the appropriate method and place for assessments. Your responsibility is to take all the reasonable steps you are able to, to enable us to do that.
Please request visits before 11am whenever possible as this allows the doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times and inconvenience for other patients.
A doctor will call you back on most occasions to assess your problem. This is to enable the doctor to assess the visit need.
It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit.
He/she may still ask you to come to the surgery, where you will be seen as soon as possible.
The doctors would like to stress that no patient in definite need of a home visit will be refused one.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Manchester’s Out of Hours GP service is provided by GTD Healthcare, a local not-for-profit company. Following your call, specialist clinical staff will arrange telephone advice, a treatment centre appointment or even a home visit if one is clinically necessary. You can call them direct on 0161 336 5958.
Call 111
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Please tell us:
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world.
We are a designated teaching practice, which involves having medical students from the University of Manchester and Trainee GP’s attached to the practice.
